Who is it for?
- Specific business processes
- Major external integrations
- Highly customized journeys
- Multi-country deployment
- Complex evolution requirements
MarketSoft package
Custom platform
OrderA tailored platform built from the MarketSoft foundation when your business model requires specific business features, external integrations, custom workflows or an experience beyond the three standard offers.
What you can do
- Start from a proven MarketSoft foundation instead of building everything from scratch.
- Adapt workflows and business rules to your organization.
- Add modules or features not included in the standard packages.
- Connect MarketSoft to external tools through APIs when needed.
- Expand the solution progressively according to business priorities.
What is included
Foundation
- Choose a MarketSoft package as the foundation
- Activate modules according to scope
- Architecture adapted to the project
Tailored
- Specific business features
- External API and software integrations
- Dedicated journeys and interfaces
Support
- Requirements framing
- Dedicated estimate
- Adapted deployment and maintenance plan
Cost structure
The cost is split between setting up your platform and the ongoing services required to keep it reliable, secure and usable over time.
The first year includes the package implementation price plus an initial maintenance & support fee.
Package implementationQuote
Maintenance & support — 1st yearQuote
From the second year onward, the initial platform installation and setup fees are not charged again. The annual amount covers only maintenance and support for the package.
Included maintenance
Maintenance is intended to keep the platform stable, secure and compatible with its technical environment.
Corrective maintenance
Fixes for defects and malfunctions covered by the scope of the selected package.
Preventive maintenance
Regular checks, monitoring of sensitive areas and actions intended to reduce the risk of incidents.
Technical updates
Dependency updates, security patches and adaptations required to maintain technical compatibility.
Technical monitoring
Checks of core operation and performance, plus support during maintenance operations.
Included support & guidance
Support helps your teams use MarketSoft correctly and resolve difficulties related to the features included in the package.
User assistance
Help using included features and handling common functional questions.
User training
Onboarding for key users at launch and targeted refresher sessions when needed.
User guides
Guides and instructions for the platform’s main day-to-day operations.
Administrator support
Assistance with administration, routine settings and day-to-day operation of the package.
New features, external integrations, major UX/UI redesigns or changes outside the package scope are not included in annual maintenance and are quoted separately.